Interpersonal Skills for Healthcare Professionals Course
Elevate your patient interactions and team dynamics with actionable strategies for empathetic listening, conflict de-escalation, and precise communication. This targeted course equips healthcare professionals to foster trust, manage stress, and enhance collaboration using evidence-based tools in busy clinical settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Enhance your interpersonal skills through a concise, hands-on course emphasising empathetic and clear communication in healthcare environments. Master active listening, body language interpretation, and proven techniques for teamwork, conflict resolution, and shift handovers. Engage with practical scenarios, de-escalation strategies for upset patients, rapid response methods, and craft a tailored action plan backed by succinct, research-supported materials.
Elevify advantages
Develop skills
- Develop empathetic listening by practising active engagement and affirmation during patient consultations.
- Master nonverbal communication using body language, gaze, and personal space to rapidly establish rapport.
- Acquire de-escalation skills with concise scripts to soothe patient anger, fear, or distress effectively.
- Implement team handover protocols like SBAR, I-PASS, and I-statements for seamless information transfer.
- Create personal action plans featuring 3–5 everyday practices to increase empathy and alleviate workplace stress.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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