Hotel Receptionist Training
Acquire expertise in front desk tasks, reservations, billing, and guest relations to confidently manage overbookings, complaints, and peak periods. Develop the key competencies sought by travel and tourism employers globally for hotel receptionists, ensuring you stand out in the hospitality field with reliable, professional service delivery.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Enhance your front desk abilities through this practical programme covering check-in and check-out procedures, managing reservations, handling upgrades and overbookings. Gain skills in effective guest interactions, resolving complaints, service recovery, along with billing, payments, and corporate accounts. Improve time management, multitasking, and professional behaviour while perfecting PMS inputs, shift handovers, and liaison with essential hotel sections.
Elevify advantages
Develop skills
- Master reservations: confidently manage overbookings, upgrades, and walk-in guests.
- Excel at front desk: expertly handle check-ins, check-outs, and room assignments.
- Perfect hotel billing: accurately process payments, folios, refunds, and audits.
- Apply service recovery: swiftly resolve complaints, noise problems, and difficult guests.
- Enhance communication: effectively coordinate teams, record incidents, and oversee busy shifts.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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