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Hotel Receptionist Training

Hotel Receptionist Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Enhance your front desk abilities through this practical programme covering check-in and check-out procedures, managing reservations, handling upgrades and overbookings. Gain skills in effective guest interactions, resolving complaints, service recovery, along with billing, payments, and corporate accounts. Improve time management, multitasking, and professional behaviour while perfecting PMS inputs, shift handovers, and liaison with essential hotel sections.

Elevify advantages

Develop skills

  • Master reservations: confidently manage overbookings, upgrades, and walk-in guests.
  • Excel at front desk: expertly handle check-ins, check-outs, and room assignments.
  • Perfect hotel billing: accurately process payments, folios, refunds, and audits.
  • Apply service recovery: swiftly resolve complaints, noise problems, and difficult guests.
  • Enhance communication: effectively coordinate teams, record incidents, and oversee busy shifts.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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