Hotel Front Desk Receptionist Training Course
Gain essential skills for hotel front desk operations, including confident handling of guest check-ins, check-outs, billing disputes, noise complaints, and room delays. Master professional communication, basic PMS and POS systems, incident management, and stress resilience to ensure high-quality service, boost guest satisfaction, and advance your career in tourism hospitality across every busy shift.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Acquire practical expertise in hotel front desk duties: manage guest arrivals, check-ins, check-outs, and room preparations effectively. Develop skills in professional communication, essential English-Spanish phrases for service, resolving billing issues, handling noise and delay incidents, using PMS and POS systems, maintaining documentation standards, and applying stress management techniques to uphold hotel reputation and deliver reliable, top-tier service consistently.
Elevify advantages
Develop skills
- Guest communication mastery: handle check-in, complaints, and reviews with ease.
- Billing dispute resolution: audit folios, explain charges, and prevent double bills.
- Incident handling skills: manage noise, delays, and room issues with calm authority.
- PMS and POS proficiency: run check-ins, vouchers, refunds, and reversals fast.
- Peak-shift performance: triage guests, multitask, and stay resilient under stress.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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