Log in
Choose your language

Hotel Customer Service Protocols Course

Hotel Customer Service Protocols Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Hotel Guest Service Standards Course provides straightforward, practical guidelines for all guest encounters, from arrival to departure. Master courteous greetings, appropriate body language, and ready scripts, along with handover checklists, teamwork across departments, and precise documentation. Hone skills in managing complaints, calming tensions, and gathering feedback to ensure reliable, smooth, and standout guest experiences every time.

Elevify advantages

Develop skills

  • Front desk scripting: offer uniform, professional welcomes and goodbyes.
  • Guest-focused approach: implement hospitality standards in all hotel dealings.
  • Shift coordination: employ checklists to synchronise front desk with housekeeping and food services.
  • Arrival and departure proficiency: execute swift, precise, visitor-friendly processes.
  • Issue resolution: calm situations using empathy, accountability, and detailed records.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course