Hotel Customer Service Protocols Course
Gain expertise in hotel guest service standards to provide dependable, top-quality stays for every visitor. Discover front desk scripts, arrival and departure procedures, issue resolution techniques, and inter-department collaboration, all designed for professionals in travel and tourism sectors. Emphasise a welcoming approach, efficient operations, and proactive problem-solving to elevate service excellence across the board.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Hotel Guest Service Standards Course provides straightforward, practical guidelines for all guest encounters, from arrival to departure. Master courteous greetings, appropriate body language, and ready scripts, along with handover checklists, teamwork across departments, and precise documentation. Hone skills in managing complaints, calming tensions, and gathering feedback to ensure reliable, smooth, and standout guest experiences every time.
Elevify advantages
Develop skills
- Front desk scripting: offer uniform, professional welcomes and goodbyes.
- Guest-focused approach: implement hospitality standards in all hotel dealings.
- Shift coordination: employ checklists to synchronise front desk with housekeeping and food services.
- Arrival and departure proficiency: execute swift, precise, visitor-friendly processes.
- Issue resolution: calm situations using empathy, accountability, and detailed records.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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