Hotel Course
This course provides comprehensive training in front office operations, guest interaction, service recovery, housekeeping coordination, and adherence to hotel policies to ensure exceptional guest experiences.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Hotel Course equips you with hands-on front office skills to handle bookings, check-in, check-out, billing, and payment options with assurance. Learn straightforward scripts for welcoming guests, managing early check-ins, complaints, and noise disturbances, while recording all interactions. Gain expertise in coordinating housekeeping, ensuring room preparedness, service recovery, key performance indicators, standard operating procedures, and daily shift tasks to provide seamless, effective, and dependable guest services.
Elevify advantages
Develop skills
- Front desk operations: master PMS check-in/out, billing, and room status quickly.
- Guest communication: use professional scripts to greet, verify, and resolve issues calmly.
- Service recovery: apply swift solutions, appropriate compensation, and track KPIs.
- Housekeeping coordination: align room status, turn-down service, and maintenance records.
- Hotel policies & safety: manage wake-up calls, noise complaints, privacy, and basic security.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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