Hotel and Catering Training
Elevate hotel and catering operations through practical training in guest journeys, F&B management, service standards, KPIs, and team coaching. Tailored for tourism pros aiming for top ratings, efficient shifts, and loyal guests—delivering real results in performance and revenue.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This programme equips you with hands-on skills to enhance service quality in hotels and catering. Master guest journey analysis, KPI interpretation, complaint root causes, SOP design, SMART standards, and shift coordination. Apply real-world training, feedback, and plans to lift satisfaction, operations, and profits confidently.
Elevify advantages
Develop skills
- Guest journey mapping: optimise all hotel interactions from check-in to departure.
- Hotel KPI analysis: decode RevPAR, ADR, and feedback scores for rapid gains.
- Shift and staffing oversight: schedule rosters, brief staff, and handle busy periods.
- Service standards creation: develop effective SOPs, checklists, and SMART targets.
- Training programme design: craft focused hotel and F&B sessions that deliver lasting impact.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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