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Hospitality & Tourism Quality Management Course

Hospitality & Tourism Quality Management Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Hospitality and Tourism Quality Management Course equips you with hands-on tools to establish clear standards, track performance, and swiftly address problems. Master using reviews and surveys as key performance indicators, mapping guest journeys, defining service levels, handling risks, and conducting audits. Access ready-made SOPs, checklists, and training plans to enhance guest satisfaction, cut complaints, and maintain steady operational control across tourism services.

Elevify advantages

Develop skills

  • Develop tourism KPIs from reviews and surveys as quality metrics.
  • Create SMART service standards for the entire tourist journey.
  • Develop SOPs, checklists, and SLAs for consistent travel quality.
  • Handle complaints efficiently with structured intake, escalation, and resolution.
  • Drive continuous improvement via risk analysis, audits, and PDCA cycles.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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