Hospitality & Tourism Quality Management Course
Gain expertise in Hospitality and Tourism Quality Management using practical tools to monitor KPIs, establish service standards, assess risks, train staff, and leverage guest feedback for ongoing enhancements throughout the travel and tourism experience. This course equips you to elevate satisfaction, minimise complaints, and ensure reliable operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Hospitality and Tourism Quality Management Course equips you with hands-on tools to establish clear standards, track performance, and swiftly address problems. Master using reviews and surveys as key performance indicators, mapping guest journeys, defining service levels, handling risks, and conducting audits. Access ready-made SOPs, checklists, and training plans to enhance guest satisfaction, cut complaints, and maintain steady operational control across tourism services.
Elevify advantages
Develop skills
- Develop tourism KPIs from reviews and surveys as quality metrics.
- Create SMART service standards for the entire tourist journey.
- Develop SOPs, checklists, and SLAs for consistent travel quality.
- Handle complaints efficiently with structured intake, escalation, and resolution.
- Drive continuous improvement via risk analysis, audits, and PDCA cycles.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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