Hospitality Receptionist Training
This Hospitality Receptionist Training course equips you with vital front desk skills for high-pressure urban hotels. Master professional guest greetings, active listening, de-escalation techniques, clear phone and email communication, precise reservations, rate and inventory management, PMS check-in processes, complaint resolution, and post-stay documentation. Become a confident professional delivering seamless service and repeat business in 4-star hotels and global tourism.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain essential front desk expertise for busy city hotels through Hospitality Receptionist Training. Develop confident skills in professional greetings, active listening, guest de-escalation, phone and email communication, accurate reservations, rate and inventory basics, PMS check-in workflows, complaint handling, and post-stay documentation for smooth, high-standard service.
Elevify advantages
Develop skills
- Guest communication mastery: handle calls, emails, and in-person requests with ease.
- Fast, accurate reservations: manage rates, policies, and PMS bookings like a pro.
- Professional check-in flow: welcome guests, verify docs, and solve late arrival issues.
- Complaint recovery skills: de-escalate, document cases, and offer smart compensation.
- Guest profile optimization: log preferences and post-stay notes to boost repeat stays.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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