Hospitality and Management Course
This course provides essential skills for managing hotel operations, focusing on guest satisfaction, team leadership, and operational efficiency through practical tools and data-driven strategies.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Hospitality and Management Course equips you with practical tools to enhance guest satisfaction and streamline hotel operations. Learn to identify service issues using online reviews, develop effective standard operating procedures, organise front office, housekeeping, and food and beverage teams, and create a seamless guest experience. You will also gain expertise in leadership, communication, and data-driven quality control for reliable, profitable results.
Elevify advantages
Develop skills
- Identify hotel service failures quickly using reviews and on-site checks.
- Develop practical standard operating procedures and checklists to improve room readiness and cleanliness.
- Lead small hotel teams with clear briefings, feedback, and coaching through changes.
- Redesign guest journeys at check-in, in rooms, and during breakfast for smoother stays.
- Monitor service key performance indicators with simple dashboards and reports for rapid improvements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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