Telephony Training
Gain expertise in modern telephony through practical training in VoIP, SIP, and unified communications. Cover platform evaluation, numbering plan creation, call flow modelling, security measures, deployment strategies, and efficient troubleshooting to provide your organisation with stable, superior voice communication solutions that meet real-world demands.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course offers a hands-on guide to contemporary VoIP and unified communications systems. Participants will evaluate platforms, create call flows, establish numbering schemes, and align features with user requirements. Develop robust end-user training initiatives, execute seamless deployments, and utilise targeted troubleshooting methods to swiftly address frequent problems, ensuring dependable operation of calls, messaging, and voicemail services.
Elevify advantages
Develop skills
- Design VoIP/UC systems by choosing platforms, aligning features, and protecting SIP trunks.
- Create numbering plans including user groups, extensions, and PSTN migration processes.
- Develop UC call flows for presence, softphones, remote access, queues, and voicemail.
- Manage UC deployments with communication plans, pilot testing, launch assistance, and user uptake strategies.
- Resolve issues rapidly, targeting softphone setup, authentication, audio quality, and voicemail integration problems.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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