Management System Course
This course provides comprehensive training in IT service management, covering incident handling, access control, change processes, configuration management, and implementation strategies to enhance operational efficiency and security.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Management System Course equips you with hands-on skills to set up and manage effective service operations. You'll cover the basics of IT service management, CMDB and asset setups, handling incidents, and change processes involving CAB and approvals. Gain expertise in IAM, access management cycles, risk handling, system integrations, deployment strategies, and governance to boost reliability, security, compliance, and daily operations swiftly.
Elevify advantages
Develop skills
- Incident Management: handle full IT incidents using SLAs and proper triage.
- IAM & Access Control: set up RBAC/ABAC, least privilege principles, and user access lifecycles.
- Change Management: create CAB processes, approvals, and secure release methods.
- CMDB & Assets: structure CIs, integrate tools, and maintain accurate configuration info.
- Implementation Blueprint: organise deployments, integrations, and risk controls efficiently.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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