IT troubleshooting training
This course equips you with essential skills for everyday IT support challenges. Learn to swiftly diagnose and resolve email delivery failures, accelerate slow Windows laptops using diagnostic tools, stabilise cloud apps and chat services, and restore access to shared network drives. Employ a proven, step-by-step troubleshooting method relied upon by professional IT teams to handle incidents efficiently and prevent future disruptions.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain expertise in swift and dependable IT troubleshooting through this practical course. You'll diagnose undelivered emails, resolve mailbox and gateway faults, and grasp SPF, DKIM, DMARC fundamentals. Address sluggish laptops with Windows tools, boost performance, and implement secure fixes. Fix chat, cloud applications, and shared drive glitches using systematic processes, effective communication, and proactive measures to cut down repeat problems.
Elevify advantages
Develop skills
- Diagnose email delivery: rapidly track, assess, and resolve lost messages.
- Optimise Windows laptops: leverage native tools to fix slowdowns quickly.
- Stabilise cloud apps: identify and correct chat and video disruptions promptly.
- Repair network drives: reinstate shared file access, rights, and connections.
- Master logical troubleshooting: use a structured, repeatable process for all IT issues.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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