IT support technician training
Gain essential IT support expertise: diagnose Wi-Fi and networks, repair printers and print servers, recover Windows accounts and Active Directory, manage user provisioning and file permissions, and excel in help desk communication, SLAs, and professional ticket handling to advance your career in tech support.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills for IT support roles, teaching ticket management, SLAs, Windows and Active Directory administration, network and printer troubleshooting, plus strong communication and remote support practices for quick issue resolution.
Elevify advantages
Develop skills
- Wi-Fi and network diagnostics: Resolve connectivity issues using key CLI commands.
- Printer and print server fixes: Quickly handle queues, spooler problems, and driver issues.
- Windows and Active Directory recovery: Fix login failures, account locks, and domain connections.
- User account setup and file permissions: Efficiently onboard staff and protect shared resources.
- Help desk communication skills: Manage tickets, meet SLAs, and deal with challenging customers professionally.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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