IT Support Technician Course
This course provides practical training in IT support, focusing on troubleshooting Windows systems, networks, and printers, along with remote assistance, incident management, and documentation skills to deliver efficient and reliable technical support.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The IT Support Technician Course equips you with hands-on skills to diagnose and resolve Windows performance problems, file sharing glitches, Wi-Fi and local network faults, and printer issues using actual command-line tools and reliable checks. You'll also pick up remote troubleshooting, straightforward documentation, effective incident prioritisation, and communication formats to sort out problems quicker and provide dependable, steady support.
Elevify advantages
Develop skills
- Windows troubleshooting: quickly sort out file sharing, printers, and desktop slowdowns.
- Network diagnostics: employ ping, tracert, and Wi-Fi tools to fix outages swiftly.
- Remote support: utilise RDP and command-line tools for secure, fast help.
- Incident triage: rank tickets based on impact, urgency, and SLA guidelines.
- IT documentation: draft clear tickets, runbooks, and after-incident reports.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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