IT Support Specialist Course
This course provides essential skills for IT support roles, focusing on troubleshooting, ticket management, and knowledge base creation to improve organizational efficiency and user satisfaction.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The IT Support Specialist Course equips you with practical, job-ready skills to handle support tickets confidently, enhance communication, and document each step clearly. You'll learn to diagnose Windows performance problems, resolve email and Microsoft 365 connectivity issues, manage access to shared resources, and create preventive guides and knowledge bases that minimise recurring issues and improve user satisfaction throughout your organisation.
Elevify advantages
Develop skills
- Build IT knowledge bases: create clear guides, KB articles, and microlearning resources.
- Troubleshoot Windows laptops quickly: diagnose performance, storage, and network problems.
- Resolve Microsoft 365 and email issues: fix Outlook, authentication, DNS, and connectivity.
- Master ticket handling: structured triage, documentation, escalation, and follow-up.
- Manage shared folders securely: analyse permissions, access errors, and client problems.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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