IT Support Course
This course provides essential skills for IT support professionals, focusing on troubleshooting common issues in Windows, networking, peripherals, and Microsoft 365, while emphasizing effective ticketing and user communication.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This IT Support Course equips you with hands-on, step-by-step skills to sort out Windows 10 performance hitches, figure out VPN and remote connection glitches, and quickly mend printer and peripheral faults. You'll pick up solid ticket sorting, chatting with users, and passing on issues, along with sorting Microsoft 365 identity troubles, smart questioning, and record-keeping to offer dependable, efficient help in any setup.
Elevify advantages
Develop skills
- Windows performance fixes: swiftly spot sluggish PCs using in-built tools.
- VPN and remote access: sort out authentication, DNS, and client glitches promptly.
- Printer and peripheral support: identify driver, queue, and network problems.
- Microsoft 365 identity: tackle MFA, lockouts, and sign-in failures.
- Pro IT ticketing: sort, record, and communicate clearly in quick rounds.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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