Log in
Choose your language

IT Service Management (ITSM) Course

IT Service Management (ITSM) Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The IT Service Management (ITSM) Course equips you with practical skills to create a straightforward service catalogue, establish SLAs, and organise incident, request, and change workflows that truly function. Discover how to set SMART objectives, monitor KPIs such as MTTR and change success rate, develop useful dashboards, and conduct monthly evaluations to minimise repeated problems, enhance customer satisfaction, and back dependable, expandable services.

Elevify advantages

Develop skills

  • ITSM basics for SaaS: establish SMART goals and match services to business worth.
  • Incident and request processes: create, direct, and assess for swift SaaS assistance.
  • Change and release oversight: handle risks through approvals, testing, and contingency plans.
  • Service catalogue creation: outline SaaS services, SLAs, levels, and distinct service limits.
  • ITSM reporting and oversight: construct dashboards, KPIs, positions, and CMDB essentials.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

FAQ

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course