Digital mediation training
Digital Mediation Training prepares technology experts to help vulnerable individuals navigate digital public services confidently. It covers designing smooth onboarding, ensuring accessibility, teaching safety measures, and mapping workflows for essential services like health bookings and unemployment claims, fostering inclusive and secure user support.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches you to confidently assist people using online public services. You'll design user-friendly onboarding processes, create supportive guides, and communicate clearly with those who feel unsure or worried. Master accessibility, safety, privacy practices, and detailed workflows for booking health appointments and claiming unemployment benefits, along with tools to evaluate and improve services continuously.
Elevify advantages
Develop skills
- Design digital onboarding for seamless user journeys.
- Apply inclusive UX for low literacy, disabilities, and language barriers.
- Coach on safety topics like passwords, 2FA, scams, and consent.
- Map complex e-services into simple guided steps.
- Use data from usage, errors, and feedback to enhance support.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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