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ServiceNow Administration Course

ServiceNow Administration Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The ServiceNow Administration Course equips you with hands-on skills to set up Incident Management for everyday practical use. You'll learn to create efficient forms, implement UI policies, and manage fields to ensure top-notch data quality. Set up SLAs, escalations, and automated routing, then develop straightforward reports and dashboards that boost visibility, hasten resolutions, and enable informed decisions in your organisation.

Elevify advantages

Develop skills

  • Design optimised Incident forms: streamline fields, layout, and user experience.
  • Configure Incident SLAs: set timers, pause rules, and breach targets quickly.
  • Automate routing: build clever assignment rules using Flow Designer and Business Rules.
  • Customise forms securely: add fields, UI Policies, and client logic following best practices.
  • Build ServiceNow reports and dashboards: highlight KPIs and insights ready for managers.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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