Technical Support Fundamentals Course
This course provides foundational skills in technical support, covering troubleshooting, diagnostics, and effective user communication to handle IT incidents efficiently.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Technical Support Basics Course equips you with hands-on skills to manage real-life incidents confidently. You'll learn systematic troubleshooting for performance problems, straightforward printer diagnostics, and step-by-step checks for network connections. Develop solid communication practices, from empathetic chats with users to clear ticket summaries, prioritisation, sorting incidents, and escalation to solve issues quicker and more dependably.
Elevify advantages
Develop skills
- Performance troubleshooting: swiftly identify CPU, memory, disk, and network problems.
- Network diagnostics: apply ping, tracert, and DNS tools to fix connection issues.
- Printer support: resolve queues, drivers, spooler faults, and recognise when to pass on.
- Incident triage: sort tickets by effect and urgency for quick, targeted action.
- User communication: use straightforward, understanding scripts for chat, email, and phone assistance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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