Advanced IT Skills Course
This course equips IT professionals with advanced troubleshooting skills for hardware, software, and network issues, along with best practices for documentation and incident management to ensure efficient and reliable support.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Advanced IT Skills Course provides practical, step-by-step approaches to diagnose and optimise Windows and Microsoft 365, manage boot and recovery problems, fix printer and network issues, and troubleshoot desktop hardware. You will also gain knowledge in clear documentation, ticket reporting, and handover methods to resolve incidents more quickly, avoid recurring problems, and offer dependable, consistent support daily.
Elevify advantages
Develop skills
- PC hardware diagnostics: quickly identify, test and replace faulty components.
- Windows recovery expertise: resolve boot errors rapidly using WinRE, logs and BIOS adjustments.
- Microsoft 365 access fixes: sort out sign-in, MFA and Outlook/Teams problems.
- Professional IT ticketing: record incidents, handovers and root causes clearly.
- Network and printer repairs: restore connectivity, queues and print services promptly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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