Aided Course
This course equips you with skills to streamline IT support through automation, playbooks, and performance tracking, enhancing efficiency and user satisfaction.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Aided Course teaches you how to evaluate existing support processes, reduce repeated requests, and create efficient, automated ticket management from start to finish. You will develop practical guides for password resets and VPN problems, utilise metrics and dashboards to monitor performance, and implement scripts, templates, and AI tools to minimise manual tasks while enhancing reliability, security, and user satisfaction daily.
Elevify advantages
Develop skills
- Map IT support workflows: quickly identify bottlenecks, gaps, and opportunities for automation.
- Build password reset and VPN playbooks: fast, auditable, low-error solutions.
- Design automated ticket flows: intelligent intake, triage, routing, and closure.
- Create scripts and templates: reduce repetitive work with safe, tested automations.
- Track IT support KPIs: dashboards for SLA, FCR, volume, and satisfaction.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course