AI Automation Course
Master AI-driven automation for turning customer emails into CRM tickets. Build smart AI agents, link RPA tools, slash manual tasks, speed up responses, and improve data quality through solid monitoring, risk controls, and human oversight features. Perfect for teams aiming to streamline support operations efficiently.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches you to analyse manual email-to-ticket processes, spot inefficiencies, and pick the best parts to automate for big results. You'll create strong AI and RPA systems, set up data structures, and include human checks. Gain skills in choosing tools, handling security, watching performance, and measuring key indicators to keep your customer support automation reliable, secure, and simple to manage.
Elevify advantages
Develop skills
- Design AI-RPA workflows: map email-to-CRM processes with smooth human handovers.
- Build strong prompts: develop, test, and track LLM agents for ticket handling.
- Integrate tools quickly: link LLMs, RPA, and CRMs using safe APIs and logs.
- Operate securely: monitor KPIs, handle risks, and oversee AI automations.
- Analyse processes: measure issues and set automation targets for high returns.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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