Support Training
Support Training provides social workers and helpers with essential tools for delivering trauma-informed chat support, de-escalating crises online, maintaining ethical standards and privacy, and facilitating rapid referrals to vital resources like crisis lines, housing, and mental health services. Participants learn to craft clear, empathetic messages under pressure while safeguarding user safety and their own emotional resilience through proven self-care and supervision methods.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical strategies for managing sensitive online chats confidently. You'll master trauma-informed communication, crisis de-escalation techniques, and delivering clear, compassionate responses within strict time and length constraints. Additionally, develop expertise in upholding ethical boundaries, safeguarding privacy, making effective referrals, and conducting proper follow-ups, all while prioritising your wellbeing through self-care practices, supervision, and continuous professional growth in a concise, impactful structure.
Elevify advantages
Develop skills
- Trauma-informed chat support: communicate with empathy, clarity, and user safety in mind.
- Online crisis de-escalation: soothe heightened emotions and recognise escalation triggers.
- Ethical online assistance: secure privacy, set clear boundaries, and log interactions properly.
- Quick referral expertise: connect users swiftly to crisis, housing, and mental health aid.
- Helper resilience building: combat secondary trauma using effective self-care strategies.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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