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Support Training

Support Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with practical strategies for managing sensitive online chats confidently. You'll master trauma-informed communication, crisis de-escalation techniques, and delivering clear, compassionate responses within strict time and length constraints. Additionally, develop expertise in upholding ethical boundaries, safeguarding privacy, making effective referrals, and conducting proper follow-ups, all while prioritising your wellbeing through self-care practices, supervision, and continuous professional growth in a concise, impactful structure.

Elevify advantages

Develop skills

  • Trauma-informed chat support: communicate with empathy, clarity, and user safety in mind.
  • Online crisis de-escalation: soothe heightened emotions and recognise escalation triggers.
  • Ethical online assistance: secure privacy, set clear boundaries, and log interactions properly.
  • Quick referral expertise: connect users swiftly to crisis, housing, and mental health aid.
  • Helper resilience building: combat secondary trauma using effective self-care strategies.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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