Night Supervisor Training
Night Shift Supervisor Training prepares social services staff to lead overnight operations using trauma-aware approaches, conflict resolution methods, risk assessment, and thorough record-keeping. It ensures respectful care, security, and assistance for vulnerable guests and personnel amid intense pressures, fostering compliance and operational excellence.
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips night supervisors with essential tools to handle demanding overnight shifts confidently. You'll master trauma-informed care, de-escalation techniques, crisis communication, and supporting guests with complex needs and vouchers. Develop expertise in safety protocols, security measures, staff guidance, and precise documentation to safeguard guests, team members, and premises while upholding dignity and regulatory standards throughout every shift.
Elevify advantages
Develop skills
- Trauma-sensitive oversight: Implement rapid, hotel-appropriate safety and respect protocols.
- Overnight crisis calming: Employ composed dialogue, voice control, and positioning to resolve tensions.
- Guest support for intricate cases: Manage vouchers, entitlements, and community resource connections.
- Night-time security direction: Evaluate hazards, coordinate team actions, and summon authorities or medics as required.
- Expert event documentation: Record incidents precisely for handover to daytime leads and external bodies.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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