Conflict Resolution Methods & Group Dynamics Course
Gain the skills to navigate complex group dynamics in social work settings. This course covers conflict resolution strategies, de-escalation techniques, restorative methods, and trauma-sensitive facilitation to ease tensions, foster trust, and ensure support groups remain safe and welcoming for all participants. Perfect for building resilience in group leadership roles.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This practical course equips you to confidently handle challenging support groups through proven conflict resolution techniques and trauma-aware approaches. Master reading group interactions, calming heated situations, establishing solid guidelines, and addressing tough behaviours while safeguarding your mental health. Acquire ready-to-use tools, dialogue guides, and session outlines for immediate application in community environments.
Elevify advantages
Develop skills
- Lead support groups using group dynamics principles in practical sessions.
- Quickly resolve conflicts with Nonviolent Communication, de-escalation tactics, and trauma-informed responses.
- Handle challenging behaviours like sarcasm, side conversations, and dominance without escalating issues.
- Create effective short interventions for 3-4 session conflict resolution plans.
- Safeguard personal wellbeing through ethical practices, firm boundaries, and anti-burnout strategies.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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