Quality Management in Archives and Libraries Course
Enhance cataloging accuracy and user services in archives and libraries through practical quality management techniques. Participants will learn to identify errors, establish SMART targets, monitor key performance indicators, mitigate risks, and develop straightforward processes that improve precision, uniformity, and customer satisfaction in library operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with skills to evaluate cataloging and user service issues, create effective quality indicators, and establish SMART, measurable goals. You will master practical workflows for detecting errors, gathering feedback, and monitoring services, while developing action plans, managing risks, and ensuring long-term improvements using accessible tools, templates, and training methods.
Elevify advantages
Develop skills
- Design quality metrics for cataloging and service performance.
- Write SMART objectives for library quality goals.
- Implement workflows to detect and fix cataloging errors.
- Improve user services with standardised scripts and feedback.
- Plan actions to manage risks and maintain quality gains.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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