Telephone Switchboard Training
Gain essential skills for telephone switchboard operations in secretarial roles: handle multi-line PBX systems, direct calls efficiently under pressure, apply professional scripts, manage confidential discussions, record incidents precisely, and provide composed, reliable service consistently. This course builds confidence in all aspects of switchboard management for professional environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with hands-on skills to operate modern PBX and multi-line phone systems confidently. You'll master greeting protocols, managing holds, soothing irate callers, directing tricky calls, and resolving issues smoothly. Gain expertise in logging calls, upholding privacy, and using voicemail and transfer features for precise, efficient service that upholds top standards.
Elevify advantages
Develop skills
- Professional call management: control multi-line PBX calls with steady accuracy.
- De-escalation techniques: soothe angry callers and convey difficult news politely.
- Efficient call routing: assess, rank, and redirect executive calls perfectly.
- Quick error fixes: correct wrong routes or lost calls swiftly and document properly.
- Secure call handling: treat HR, legal, and executive calls with total confidentiality.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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