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Switchboard Operator Training

Switchboard Operator Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Gain confidence in operating switchboards by mastering modern phone systems, effective greetings, precise call routing through smart questioning, prioritisation techniques, queue and time management, escalation protocols, message templates, documentation standards, and performance metrics for ongoing service enhancement and reliability.

Elevify advantages

Develop skills

  • Professional call handling with expert greetings, tone control, and swift transfers.
  • Priority call routing using SOPs for quick triage, escalation, or messaging.
  • Multi-line management of queues, holds, and callbacks with composed efficiency.
  • Fluency in telephony tools like PBX, VoIP, IVR, and analytics for optimal service.
  • Continuous improvement via tracking ASA, AHT, and quality metrics in receptionist duties.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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