Switchboard Operator Training
This course equips learners with essential switchboard operation skills for secretariat positions, covering high-volume call management, queue prioritisation, professional scripting, urgent escalations, confidentiality protection, and performance tracking to provide swift, precise executive phone support in demanding environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain confidence in operating switchboards by mastering modern phone systems, effective greetings, precise call routing through smart questioning, prioritisation techniques, queue and time management, escalation protocols, message templates, documentation standards, and performance metrics for ongoing service enhancement and reliability.
Elevify advantages
Develop skills
- Professional call handling with expert greetings, tone control, and swift transfers.
- Priority call routing using SOPs for quick triage, escalation, or messaging.
- Multi-line management of queues, holds, and callbacks with composed efficiency.
- Fluency in telephony tools like PBX, VoIP, IVR, and analytics for optimal service.
- Continuous improvement via tracking ASA, AHT, and quality metrics in receptionist duties.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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