Receptionist & Concierge Course
This Receptionist and Concierge Training equips learners with vital front-desk expertise, including clear communication, visitor verification and access control, secure package management with chain-of-custody tracking, efficient time management, multitasking under pressure, and safe incident response to suspicious items. It fosters professionalism, composure, and precise recordkeeping essential for secretariat and receptionist roles in dynamic environments.
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This practical Receptionist and Concierge Training course develops essential front-desk skills in communication, visitor management, access control, safety protocols, and professional conduct. Participants learn effective greeting techniques, de-escalation methods, multitasking approaches, time management principles, package handling procedures, logging systems for digital and paper records, chain-of-custody processes, and responses to suspicious items to ensure security of people, property, and information daily.
Elevify advantages
Develop skills
- Master front-desk communication: greet visitors warmly, de-escalate tensions, and direct them efficiently.
- Control visitor access effectively: check identifications, distribute badges, and enforce security protocols.
- Handle packages securely: log entries, store items properly, track chain-of-custody, and release with verification.
- Manage reception time wisely: prioritise tasks, multitask effectively, and remain calm in busy settings.
- Respond to incidents confidently: identify suspicious items, take safe actions, and record details accurately.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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