Reception Technique Course
Gain expertise in front desk reception tailored for secretariat staff. Master welcoming guests, cultural awareness, managing complaints, and coordinating across departments to ensure efficient check-ins, safeguard privacy, and provide exceptional five-star service experiences that leave lasting impressions.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with vital front office skills for seamless, professional guest interactions. Master check-in and check-out procedures, manage reservations, process payments, and adhere to privacy protocols. Hone communication abilities, resolve complaints effectively, and recover service lapses, while liaising with housekeeping, maintenance, concierge, and food & beverage teams. Build assurance in handling international visitors, overcoming language hurdles, and fulfilling unique requests via hands-on training sessions.
Elevify advantages
Develop skills
- Master front desk tasks like check-in, check-out, and payments through realistic practice.
- Project professional poise with assured greetings and detailed room orientations.
- Excel in guest interactions via calls, emails, and precise directions.
- Resolve complaints swiftly using proven de-escalation and recovery methods.
- Coordinate efficiently with housekeeping, F&B, and maintenance for smooth operations.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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