Reception and Switchboard Hostess Training
Master essential reception and switchboard hostess skills for modern office roles. Gain expertise in professional phone etiquette, efficient visitor management, robust security practices, confidentiality protocols, and practical scripts plus tools to remain composed, organised, and highly effective even on the busiest days in a Zimbabwean workplace context.
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Elevate your front desk skills through this hands-on Reception and Switchboard Hostess Training. Master efficient desk organisation, polished phone etiquette, smooth visitor procedures, and ready scripts for routine and tricky scenarios. Build strong security knowledge, confidentiality standards, and stress-handling techniques to manage peak periods with poise, ensuring a professional, dependable first impression daily in dynamic Zimbabwean settings.
Elevify advantages
Develop skills
- Front desk workflow design: set up a fast, organized reception and switchboard.
- Professional phone handling: greet, route, and manage multiline calls with ease.
- Visitor and lobby control: register guests, manage waiting areas, and VIP access.
- Difficult interactions mastery: calm angry callers and visitors with proven scripts.
- Security and confidentiality: apply access, privacy, and log rules at reception.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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