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Reception Agent Training

Reception Agent Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with hands-on skills to handle check-ins, manage property management system tasks, and process payments confidently. You'll master prioritising guests in peak times, dealing with room upgrades, overbookings, special requests, and using effective communication scripts, policy explanations, and conflict resolution techniques to ensure every guest's arrival, stay, and departure is seamless, professional, and efficiently organised.

Elevify advantages

Develop skills

  • Master rapid check-ins by streamlining PMS workflows and room assignments effortlessly.
  • Excel in front desk management by prioritising guests, multitasking, and handling peak-hour rushes.
  • Secure payments and verify IDs according to hotel policies for cards, cash, and legal checks.
  • Handle diverse guest scenarios including walk-ins, upgrades, late check-outs, and family bookings.
  • Employ conflict resolution tools to de-escalate problems, provide solutions, and record incidents properly.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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