Reception Agent Training
Gain essential Reception Agent skills for front desk roles in hospitality settings. Master check-in processes, property management systems, secure payments, guest request handling, and conflict resolution. Through practical scripts, prioritisation strategies, and service recovery methods, deliver smooth and professional experiences at the front desk every time, ensuring guest satisfaction and operational efficiency.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills to handle check-ins, manage property management system tasks, and process payments confidently. You'll master prioritising guests in peak times, dealing with room upgrades, overbookings, special requests, and using effective communication scripts, policy explanations, and conflict resolution techniques to ensure every guest's arrival, stay, and departure is seamless, professional, and efficiently organised.
Elevify advantages
Develop skills
- Master rapid check-ins by streamlining PMS workflows and room assignments effortlessly.
- Excel in front desk management by prioritising guests, multitasking, and handling peak-hour rushes.
- Secure payments and verify IDs according to hotel policies for cards, cash, and legal checks.
- Handle diverse guest scenarios including walk-ins, upgrades, late check-outs, and family bookings.
- Employ conflict resolution tools to de-escalate problems, provide solutions, and record incidents properly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course