Public Reception Training
This course equips learners with vital public reception skills for secretariat positions. Participants will expertly manage documents and visitors, organise queues, resolve conflicts, communicate effectively across phone, email, and in-person channels, all while safeguarding data confidentiality and maintaining composure under pressure. Ideal for busy office environments demanding precision and professionalism.
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain essential skills for efficient visitor handling in public offices. Master document checks, queue management, clear directions, confidentiality protection, and legal compliance. Build confidence in communication, conflict resolution, stress management, with practical phone and email templates for professional daily service.
Elevify advantages
Develop skills
- Reception basics: process IDs, handle missing papers, and manage follow-ups smoothly.
- Control visitor movement: organise queues, set up signage, and provide directions in high-traffic areas.
- Resolve conflicts: soothe upset visitors and de-escalate issues securely.
- Communicate professionally: apply clear scripts, control tone, and practise active listening.
- Offer multi-channel support: provide reliable info via phone, email, and face-to-face interactions.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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