Administrative Reception Agent Training
Administrative Reception Agent Training equips you with essential front desk skills for secretariat and corporate settings. Master professional communication, emergency response, visitor and phone management, plus lobby upkeep. This practical course ensures confident, reliable service through scripts, procedures, safety protocols, tech tools, privacy, and performance tracking, delivering high-quality performance daily.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This practical course builds confident front desk skills for administrative reception agents. You will learn customer service scripts, professional phone handling, visitor and delivery procedures, prioritisation techniques, safety communication, emergency support, lobby maintenance, technology tools, privacy protocols, and key performance indicators to provide reliable, high-quality service every day.
Elevify advantages
Develop skills
- Professional scripts for handling VIPs, callers, and walk-ins with calm authority.
- Emergency response skills for guiding alarms, evacuations, and incident logs clearly.
- Reception procedures to manage visitors, deliveries, and calls using secure workflows.
- Tech-savvy front desk operations with booking tools, phone systems, and visitor software.
- Lobby operations to keep reception spotless, compliant, and ready for peak traffic.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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