Administrative and Reception Employee Training
Gain expertise in front desk duties including professional visitor management, phone handling, package processing, and stress control. Perfect for reception and secretariat teams aiming to provide excellent service, maintain confidentiality, and tackle challenges confidently. This course builds practical skills for consistent high performance in busy office environments.
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips admin and reception staff with key skills to handle visitors, phone calls, and deliveries effectively. You'll master greeting protocols, call handling and de-escalation techniques, visitor logging and badging, package management procedures, and efficient record-keeping. Enhance your opening routines, safeguard privacy, manage high-pressure moments, and uphold performance standards for top-notch front desk service.
Elevify advantages
Develop skills
- Master front desk preparation: set up, organise, and ready the reception area professionally.
- Handle visitor and package intake: record, check, issue badges, and direct deliveries accurately.
- Excel in phone skills and call routing: control queues, transfers, and use scripts smoothly.
- Communicate in person effectively: welcome guests, calm tensions, and guard privacy assuredly.
- Manage reception stress: remain composed, prioritise duties, and boost key performance indicators quickly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André FelipePrompt Engineering Student
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