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Administrative and Reception Employee Training

Administrative and Reception Employee Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This training equips admin and reception staff with key skills to handle visitors, phone calls, and deliveries effectively. You'll master greeting protocols, call handling and de-escalation techniques, visitor logging and badging, package management procedures, and efficient record-keeping. Enhance your opening routines, safeguard privacy, manage high-pressure moments, and uphold performance standards for top-notch front desk service.

Elevify advantages

Develop skills

  • Master front desk preparation: set up, organise, and ready the reception area professionally.
  • Handle visitor and package intake: record, check, issue badges, and direct deliveries accurately.
  • Excel in phone skills and call routing: control queues, transfers, and use scripts smoothly.
  • Communicate in person effectively: welcome guests, calm tensions, and guard privacy assuredly.
  • Manage reception stress: remain composed, prioritise duties, and boost key performance indicators quickly.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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