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CRM Customer Service Course

CRM Customer Service Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The CRM Customer Service Course teaches you how to record every interaction, organise cases, and monitor key metrics like first response time and backlog. Learn to use routing, SLAs, and automations to speed up resolutions, personalise communication with full history, and integrate knowledge base content. Build practical dashboards, improve retention, and turn everyday service conversations into measurable business results.

Elevify advantages

Develop skills

  • CRM case management: track, prioritise, and resolve tickets with clear SLAs.
  • Sales-focused service: capture leads, upsell, and boost retention from every case.
  • Smart CRM organisation: tag, link, and document interactions for fast, accurate support.
  • Personalisation at scale: use history, sentiment, and KB links to tailor responses.
  • Practical CRM automation: dashboards, routing, and reminders that save time fast.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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