from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you to manage complaints, returns, and after-sales matters confidently, ensuring queues flow well and customers stay updated. You'll master straightforward communication, calming tense situations, and inclusive service, along with easy tools, scripts, and checklists for everyday tasks. Additionally, you'll create a hands-on improvement strategy based on actual figures, input from customers, and swift research into top practices to enhance satisfaction and customer retention.
Elevify advantages
Develop skills
- Mastery of retail communication: manage shop-floor conversations with clearness and understanding.
- Handling complaints and returns: sort out problems quickly using professional steps.
- Efficiency in queues and service points: reduce waiting periods with straightforward, effective methods.
- Planning retail improvements: set up simple trials, monitor key measures, and polish services.
- Selling driven by products: describe features plainly and suggest extras without pushing.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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