Mystery Shopper Training Course
This course equips you with skills to excel in mystery shopping for retail. You will learn to plan effective visits, develop precise checklists, perform covert observations, and produce detailed reports that enhance store standards, service quality, and sales performance. Perfect for retail professionals seeking actionable, data-driven insights from shop visits.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain expertise in mystery shopping by learning to establish clear objectives, craft realistic scenarios, and select optimal timing for precise performance capture. Master building checklists and scales, discreet observations, objective note-taking, and transforming data into concise reports with actionable recommendations for service and sales enhancements.
Elevify advantages
Develop skills
- Design clear visit objectives suited for retail environments.
- Create effective checklists and rating scales for store evaluations.
- Conduct discreet and accurate observations in retail settings.
- Write objective reports from observations with clear insights.
- Provide practical recommendations to improve service and sales.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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