Flower Shop Reception and Customer Service Course
Gain expertise in flower shop reception and customer service: confidently manage phone calls, orders, pricing, deliveries, payments, and complaints. Utilise scripts, checklists, and tools to increase sales, cut errors, and ensure customer satisfaction in a bustling retail setting.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills for managing customer enquiries, processing orders accurately, and handling peak periods confidently. You'll master pricing fundamentals, product ranges, upselling techniques, delivery coordination, and straightforward policies on payments, refunds, and complaints. Employ practical scripts, templates, and checklists to enhance interactions, minimise mistakes, and foster repeat business.
Elevify advantages
Develop skills
- Florist pricing skills: deliver clear price ranges and effective upsells promptly.
- Delivery coordination: handle urgent orders, routes, and updates seamlessly.
- Retail policy expertise: clearly explain refunds, payments, and privacy rules.
- Professional customer interactions: manage calls, complaints, and empathetic sales.
- Order precision methods: apply checklists, scripts, and logs to avoid mistakes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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