Department Head Training
Gain essential skills for leading retail department teams, including daily operations management, coaching for women’s apparel staff, KPI enhancement, sales recovery through proven 4-week plans, and risk mitigation using checklists and micro-learning tools. This course delivers actionable frameworks to boost performance and maintain excellence in dynamic retail settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips department heads with practical strategies to guide teams effectively, manage smooth shifts, and rapidly improve performance. Participants master structured training methods, daily briefing protocols, and motivation techniques to uphold high standards. Key areas include KPI analysis, sales troubleshooting, 4-week recovery strategies, risk assessment, and root cause investigation, enabling confident stabilisation and sustained success.
Elevify advantages
Develop skills
- Master retail coaching: provide real-time feedback, conduct role-plays, and implement quick learning sessions.
- Establish daily leadership habits: lead team briefings, conduct floor walks, and perform end-of-shift evaluations.
- Make data-informed choices: interpret sales data and metrics to drive quick performance gains.
- Develop sales turnaround strategies: create 4-week plans addressing stock, staff, and service issues.
- Manage risks effectively: respond to personnel shortages, customer issues, and operational disruptions.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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