Building Concierge Training
Gain expertise in Building Concierge Training tailored for high-end properties. Master resident communication, uphold service standards, deploy problem-solving scripts, and track key performance indicators to elevate resident satisfaction, safeguard property value, and optimise real estate management operations effectively.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical tools for delivering top-quality service to residents. You will master communication strategies, service standards, response protocols, and procedures for reception, packages, amenities, move-ins, and emergencies. Through real-world scenarios, scripts, and a competency framework, you will enhance satisfaction, minimise complaints, and ensure seamless professional operations in building management.
Elevify advantages
Develop skills
- Develop resident communication strategies: create clear emails, alerts, and notices quickly.
- Master luxury resident profiling: analyse building demographics and align with service KPIs swiftly.
- Optimise front desk operations: manage reception, packages, and visitors using professional standard procedures.
- Employ service recovery scripts: resolve complaints, delays, and noise issues confidently.
- Utilise concierge quality assurance toolkit: implement checklists, audits, and training to elevate standards.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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