Root Cause Analysis Course
This course equips participants with essential skills for conducting effective root cause analysis in e-commerce delivery operations, focusing on practical tools and methods to minimize errors and improve customer satisfaction.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Root Cause Analysis Course provides practical tools to quickly diagnose and resolve e-commerce delivery problems. Learn to define incidents, analyse metrics, and apply 5 Whys, Pareto, and fishbone methods to identify true causes. Develop robust data checks, enhance carrier and warehouse performance, design corrective actions, and create clear communication and continuous improvement plans that minimise errors and safeguard customer experience.
Elevify advantages
Develop skills
- Rapid problem scoping: define delivery incidents and affected KPIs in minutes.
- Data-driven RCA: use metrics and analytics to identify true operational root causes.
- E-commerce RCA tools: apply 5 Whys, Pareto, and fishbone to operational failures swiftly.
- Fulfillment diagnostics: trace split shipments, missing items, and carrier delays.
- Actionable fixes: design, pilot, and track corrective actions with clear owners.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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