Quality Referent Training
Gain expertise in Quality Referent practices to elevate operational effectiveness. Develop skills in establishing precise quality benchmarks, crafting scoring frameworks, guiding agents through structured coaching plans, and transforming QA findings into process enhancements that improve CSAT, ensure regulatory adherence, and boost team productivity across the board.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training offers a straightforward, hands-on approach to assessing and enhancing email and chat quality swiftly. Participants will master defining specific standards for accuracy, tone, structure, compliance, and SLA compliance, creating robust sampling and scoring systems, providing targeted coaching with actionable plans, and leveraging quality data to refine processes, strengthen KPIs, and ensure dependable customer interactions.
Elevify advantages
Develop skills
- Design quality rubrics: create transparent, weighted scoring systems that earn team confidence.
- Implement targeted sampling: choose critical cases to quickly uncover genuine quality issues.
- Conduct coaching and feedback: run precise sessions featuring trackable action items.
- Foster cross-team collaboration: leverage quality metrics to unify operations, product, and training efforts.
- Drive continuous improvement: translate QA data into refinements for knowledge bases, procedures, and service agreements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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