Process Improvement Course
This course equips participants with essential skills to optimize e-commerce processes, reduce operational inefficiencies, and drive measurable improvements in order fulfillment and customer satisfaction through lean methods, data analysis, and performance tracking.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Process Improvement Course provides practical tools to streamline order fulfilment, reduce errors, and enhance customer satisfaction. Learn to map workflows, analyse value streams, and apply root cause methods to address recurring issues. Explore lean techniques, smart inventory practices, and technology upgrades, then convert insights into measurable gains with clear KPIs, dashboards, and sustainable change routines.
Elevify advantages
Develop skills
- E-commerce operations mastery: map order flows and spot fulfilment bottlenecks fast.
- Process mapping & FMEA: visualise workflows and pinpoint high-risk failure modes.
- Lean warehouse optimisation: improve slotting, picking, packing, and inventory control.
- Data-driven root cause analysis: use logs and KPIs to cut errors and delays quickly.
- KPI dashboards & control plans: build reports and routines that sustain gains.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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