supervision training
Supervision Training Essentials delivers practical tools for managers to define precise goals, coach assuredly, analyse team metrics, curb burnout, and lead impactful one-on-ones—driving up performance, responsibility, and client happiness in your operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips supervisors with hands-on strategies to establish clear performance targets, craft SMART KPIs, and convert business goals into trackable outcomes. Gain skills to coach effectively, provide constructive feedback, avoid team exhaustion, and conduct productive one-on-one sessions. Master techniques for assessing team performance, monitoring weekly progress, reporting to executives, and making swift adjustments for sustained gains.
Elevify advantages
Develop skills
- Coaching and feedback expertise: conduct strong performance discussions within weeks.
- KPI and goal creation: transform business needs into precise, monitorable objectives.
- Metrics evaluation: interpret AHT, CSAT, NPS, and QA data to identify problems swiftly.
- Root cause analysis: apply 5 Whys and fishbone methods to resolve ongoing support issues.
- Supervision practices: plan monthly reviews, standups, and follow-up actions.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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