Log in
Choose your language

supervision training

supervision training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips supervisors with hands-on strategies to establish clear performance targets, craft SMART KPIs, and convert business goals into trackable outcomes. Gain skills to coach effectively, provide constructive feedback, avoid team exhaustion, and conduct productive one-on-one sessions. Master techniques for assessing team performance, monitoring weekly progress, reporting to executives, and making swift adjustments for sustained gains.

Elevify advantages

Develop skills

  • Coaching and feedback expertise: conduct strong performance discussions within weeks.
  • KPI and goal creation: transform business needs into precise, monitorable objectives.
  • Metrics evaluation: interpret AHT, CSAT, NPS, and QA data to identify problems swiftly.
  • Root cause analysis: apply 5 Whys and fishbone methods to resolve ongoing support issues.
  • Supervision practices: plan monthly reviews, standups, and follow-up actions.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course