MCO course
The MCO Course delivers managers essential tools to elevate retail sales, optimise operations, and slash complaints through targeted KPIs, structured action plans, uniform service protocols, and team management frameworks that ensure tangible improvements week after week in fashion retail settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This MCO Course equips you with hands-on strategies to rapidly enhance store performance. You'll craft 8-12 week action plans, establish precise KPIs, and execute straightforward A/B tests to drive up sales. Gain expertise in upholding customer service benchmarks, minimising complaints, and optimising staff schedules, all while leveraging dashboards, escalation guides, and sales methods suited to mid-tier fashion retail for consistent weekly gains.
Elevify advantages
Develop skills
- Mastery of retail KPIs: swiftly monitor, analyse, and respond to key fashion store indicators.
- Effective action planning: develop 8-12 week plans assigning clear responsibilities, timelines, and measurable KPIs.
- Optimised sales strategies: implement merchandising, promotions, and sales scripts to boost store conversions.
- Superior service delivery: reduce wait times, enforce consistent standards, and resolve complaints efficiently.
- Enhanced team output: align scheduling with customer traffic and guide staff via straightforward daily practices.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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