group management training
4.7/5
Gain mastery in group management through hands-on tools for designing teams, managing change, resolving conflicts, and boosting cross-selling efforts. The programme teaches how to unite stakeholders, define precise roles, enhance communication channels, and achieve tangible results in hybrid teams focused on customer satisfaction and performance metrics.
4.7 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Group Management Training Programme equips you with practical strategies to define clear roles, foster effective cross-functional teamwork, and lead organisational change confidently. You will master stakeholder engagement, hybrid communication structures, conflict resolution techniques, and key performance metrics such as NPS, CSAT, and SLAs to inform decisions. Conclude by developing a 60–90 day action plan to enhance team collaboration, cross-selling outcomes, and overall customer experience right away.
Elevify advantages
Develop skills
- Develop change leadership skills by applying ADKAR, Kotter models, and stakeholder strategies in live team settings.
- Master team design by quickly establishing clear roles, RACI matrices, SLAs, and collaborative dashboards.
- Excel in hybrid communication with effective asynchronous updates and inclusive virtual meetings.
- Resolve conflicts and negotiate successfully using structured frameworks for inter-team disputes.
- Leverage cross-sell and customer experience metrics like NPS, CSAT, and SLAs to increase revenue while minimising churn.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio CarloPrompt Engineering Student
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