assistant manager training
Develop the essential skills of an effective assistant manager. Master the creation of 4-week coaching plans, facilitation of team huddles, KPI tracking via dashboards, delivery of constructive feedback, and leadership of support teams through robust communication, quality assurance, and performance management practices to drive operational excellence and improve customer satisfaction.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with practical strategies to create a focused 4-week in-shift training and coaching plan that enhances support quality and efficiency. You will learn to develop targeted workshops, microlearning modules, QA sessions, and team huddles, monitor KPIs using dashboards, conduct effective feedback discussions, and lead clear communication and change initiatives to boost performance and customer satisfaction.
Elevify advantages
Develop skills
- Design comprehensive in-shift training plans, including 4-week coaching schedules and microlearning sequences.
- Lead quality assurance and feedback sessions using KPIs, data sampling, and structured coaching conversations to elevate standards.
- Analyse support operations by identifying root causes in performance data, customer satisfaction metrics, and escalation patterns.
- Enhance team support capabilities through refined tooling, documentation practices, and escalation protocols.
- Drive team change initiatives via regular huddles, SOP revisions, and structured recognition programmes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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