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assistant manager training

assistant manager training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This training equips you with practical strategies to create a focused 4-week in-shift training and coaching plan that enhances support quality and efficiency. You will learn to develop targeted workshops, microlearning modules, QA sessions, and team huddles, monitor KPIs using dashboards, conduct effective feedback discussions, and lead clear communication and change initiatives to boost performance and customer satisfaction.

Elevify advantages

Develop skills

  • Design comprehensive in-shift training plans, including 4-week coaching schedules and microlearning sequences.
  • Lead quality assurance and feedback sessions using KPIs, data sampling, and structured coaching conversations to elevate standards.
  • Analyse support operations by identifying root causes in performance data, customer satisfaction metrics, and escalation patterns.
  • Enhance team support capabilities through refined tooling, documentation practices, and escalation protocols.
  • Drive team change initiatives via regular huddles, SOP revisions, and structured recognition programmes.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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