Tertiary Sector Training
Gain mastery in service strategy, operations, and team management within the tertiary sector. Design streamlined processes, harness data and automation technologies, mitigate risks effectively, and cultivate high-performing teams that provide tangible value to clients and stakeholders alike. This comprehensive training ensures practical skills for sustainable service excellence and business growth.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on tools to design, manage, and enhance business services in the tertiary sector. You will explore service strategies, value propositions, and pricing models, then advance to process design, capacity planning, and standard operating procedures for reliable service delivery. Develop a robust service culture, leverage data analytics, key performance indicators, and dashboards, while integrating automation, artificial intelligence, and risk management to execute a targeted 6-12 month improvement plan.
Elevify advantages
Develop skills
- Service operations design: blueprint efficient and consistent service journeys quickly.
- Service quality analytics: monitor KPIs, create dashboards, and achieve rapid improvements.
- Tech-enabled services: leverage CRM, AI, and automation to elevate client experiences.
- Workforce and culture building: recruit, train, and motivate teams for superior service delivery.
- Risk and rollout planning: minimise risks through pilots, roadmaps, and strong governance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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